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Services and Facilities

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Pre-departure Information & Assistance

Airport Pick-up Accommodation & Settling In
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 Course Advice & Enrollment Assistance Orientation Program Social Activities Program
teaching
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Academic & English Language Support Counselling Service Teaching Facilities
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 Library Facilities Student Common Areas & Sport Facilities  First Aid Facilities

PRE-DEPARTURE INFORMATION AND ASSISTANCE
Top Education provides information and advice about how to prepare for arrival in Australia and what to expect on arrival at TOP. A pre-departure kit is sent to all students before they leave their home country. Students may also contact our friendly admissions staff via email for more information at info@top.edu.au.


AIRPORT PICK UP
New students arriving from overseas can be met at Sydney International Airport by Top Education friendly staff or senior students and are transferred by car or bus to their prearranged accommodation. Students are then assisted with basic needs, such as changing money, telephoning home, buying food and any other items. Students are required to make a request for airport pick-up at least two weeks prior to arrival (conditions and charges apply). Contact our admissions staff via email for details at: info@top.edu.au.

ACCOMMODATION AND SETTLING IN
Our dedicated student support staff can help organise accommodation for students in advance of their arrival. Every effort is made to enable students to acquire the accommodation best suited to their needs. Staff will assist students to settle quickly and successfully into their accommodation and to familiarise themselves with local shopping, opening a bank account, getting to know the city, its surroundings and the local transportation system.

COURSE ADVICE AND ENROLMENT ASSISTANCE
All higher education students in Australia must formally enrol in their course, either electronically or by submitting an enrolment form. At TOP, enrolment is conducted each semester in the week before classes commence. Assistance is given throughout the process to ensure each student is successfully enrolled. Enrolment is an opportunity to meet academic administrative staff and managers from TOP and to resolve any queries or concerns.

ORIENTATION PROGRAM
Orientation is conducted before classes begin and is compulsory for all newly arriving international students. The program provides information about TOP student support services, facilities, healthcare, obtaining legal advice, what to do in an emergency and key contact details of TOP staff that can assist. Information is also given about the rights and responsibilities of TOP students, and about complaints, appeals and the legal requirements regarding study and residence in Australia. Orientation also includes guidelines about how to study TOP courses successfully and an introduction to Australian culture, society and life. In addition to the formal processes described above, students get the opportunity to meet with fellow students and staff. 

SOCIAL ACTIVITIES PROGRAM
Social activities run throughout each semester and provide opportunities for students to enjoy a range of activities outside of class time. This is organised by the Student Services department. These types of activities create a great opportunity for students to mingle with students from other programs, share experiences, and make life-long friends.

ACADEMIC AND ENGLISH LANGUAGE SUPPORT
Continuing study assistance is provided by specially trained staff on an individual or group basis in the form of tutorials, workshops, learning groups and consultations, as well as other resources available via the library or online. Our extensive Academic support program aims to enhance academic performance by assisting students with a range of skills, such as note taking, referencing, essay and report writing, paraphrasing, grammar, oral presentations, researching, time management and exam preparation. For more information, please see our Academic English Support page HERE.

COUNSELLING SERVICE
Top Education Student Services provides a free and confidential counselling service. Our counsellor can help students adjust to their new environment, deal effectively with difficult personal situations and advocate on behalf of students.

TEACHING FACILITIES
Top Education provides contemporary learning facilities for students. There are fully equipped lecture facilities with audio visual projection equipment, small sized tutorial rooms and fully equipped computer laboratories with fast internet access and appropriate software. There are study areas for groups and individuals in addition to teaching rooms. Staff and students may use computers, photocopiers, television and video/DVD players, digital cameras, scanners and audio visual projectors to facilitate successful teaching and learning.

LIBRARY FACILITIES
Students have access to library, photocopying, printing and email services. The TOP Library collection includes books, journals, audio-visual materials as well as other resources and provides workspace for students. Students also have free access to the nearby Fisher Library at the University of Sydney. Online training is available in Internet and research skills.

STUDENT COMMON AREAS AND SPORT FACILITIES
Students at Australian Technology Park enjoy spacious common areas indoor and outdoor, including cafes and parkland. Students also enjoy the membership of the nearby Sports Centre of the University of Sydney.

FIRST AID FACILITIES
There is a First Aid Kit available within the Student Services Department, Level 1 Bay 16. TOP staff responds immediately to requests for first aid assistance.