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Student Safety and Wellbeing


Emergency contacts

000 (for police, fire, or ambulance)

131 444 (non-urgent police assistance line)

02 92094666 (ATP Security office)


Personal safety

It is important to always be aware of potential dangers and risks whilst travelling around the city. This may involve avoiding empty and badly lit places, especially at night. Walk with a friend or stay with a crowd and avoid empty train carriages. Be aware of your surroundings at all times, and make sure that you can access assistance if necessary.

 You can get more information from TOP's Student Handbook, or Safety Page of City of Sydney. (City of Sydney:

 We also recommend international students to download TOP’s International Student Survival Kit (click here to download PDF 807.9KB)) which contains need-to-know information to assist all international student studies in Sydney.


Prevent sexual assault and harassment

At TOP, we want to ensure you stay safe and enjoy your time here in Australia. TOP has zero tolerance for sexual assault and sexual harassment, and is committed to preventing, correcting, and disciplining incidents of unlawful harassment, and provide support to all students.

To get more information regarding sexual violence, please download the Safe Campus Flyer (click here in English (PDF 419.7KB) Click here in Chinese (PDF 701.2KB))

If there is any emergency, you can call 000 to get help.

If you need counselling services, you can call the confidential 24-hour 1800 RESPECT line (1800 737 732), or Lifeline-Crisis Support (13 11 44) to talk with experienced counsellors. You can also send email to to get support from TOP, or come to the Student Services Office located in Bay 16 Level 1 to have a friendly chat.

If you want to report sexual assault/harassment regarding a TOP student/staff, you can also lodge your formal complaint via


Relevant policies

Bullying Harassment and Discrimination Prevention Policy (PDF 531.8KB)

Code of Conduct for Students (PDF)

Staff Code of Conduct (PDF 218.3KB)

Staff Student Relationship Policy (PDF 166.1KB)

Student Handbook (PDF 4.1MB)



It is important for you to know that you are not alone in dealing with the pressures you may face as part of your studies. All members of the TOP team are willing to offer guidance and support if required. Individual assistance is available for students in need of specialized counselling.

 Please feel free to contact Student Services Office via or just drop by.

 Please find below resources and information on various ways that you can get the right kind of help for you:

Beyond Blue (

Beyondblue provides information and support to help everyone in Australia achieve their best possible mental health, whatever their age and wherever they live.

The Black Dog Institute (

The Black Dog Institute is dedicated to understanding, preventing and treating mental illness. They are about creating a world where mental illness is treated with the same level of concern, immediacy and seriousness as physical illness.

Reach (

ReachOut is Australia’s leading online mental health organisation for young people. They provide practical support, tools and tips to help young people get through anything from everyday issues to tough times.

 24 Hours Help Line (

Phone: 13 11 14

Lifeline is a national charity providing all Australians experiencing a personal crisis with access to 24 hour crisis support and suicide prevention services.