It is important for students to know that they are not alone in dealing with the pressures they may face as part of their studies. All members of the TOP Student Services team are willing to offer guidance and support when required. Our Student Services office along with the Academic office have an open-door policy and are obliged to talk to you about any matters you may be dealing with.
TOP offers various academic support to our students. You can find detailed information via Academic Support or email to firstname.lastname@example.org
Career Development and Support
TOP provides support regarding student career development. We hope every student can achieve their personal goal and career goal after graduation. If you are planning to apply for a work placement or if you are applying for a new job, Student Services are able to support you and review your resume to ensure you have the best possible chance. You can also get more information about career opportunities through TOP's Career Edge.
TOP is committed to providing and maintaining a healthy, friendly and collaborative environment for all students. Student Services can help students adjust to a new environment, deal effectively with personal situations and advocate on behalf of students. We can assist students with issues such as:
- Personal/cultural problems, such as stressful circumstances or emotional issues which interfere with your studies
- Decision making, interpersonal issues and personal behavioural patterns
- Incidents of sexual assault, harassment, bullying and discrimination against or by students/staff
- Attendance difficulties
- Administrative problems or complaints
- Classroom conflicts
- Adjustments to your studies
- Guidance on academic progress, resume writing and future career pathways
If you would like an individual consultation with a Student Services staff member, please feel free to contact us via email@example.com or just drop by.
If you need psychological counselling services, you may also book a session directly with our student counsellor via firstname.lastname@example.org. See our Counselling Services for more information.
If you would like to get peer support, you are always welcome to join our Mentor Program at TOP.
Student Mentor Program
TOP Student Services has recently implemented a new student mentor program, which provides students with assistance and guidance in various aspects of their study and home life that help to enhance student’s welfare and wellbeing. For further details, please refer to Student Activities.
Student Feedback, Complaints and Grievances
At the end of each semester, every student is asked to rank their teachers, tutors and units. This is a confidential survey which students can access via Moodle from week 8. All students can also have individual consultations with a student services team member to talk about any challenges or difficulties they currently face. If you don't want to speak to our staff, you can always talk to a student representative.
All students are encouraged to speak up and report any issues that may arise. All students have the right to report problems, concerns or grievances regarding any aspect of their studies or other related activities, which are within the control of TOP and its staff.
All communication between Student Services and individual students remain confidential. TOP will attend to your complaint and ensure that your concerns are addressed appropriately and as quickly as possible. To get more information, please refer to the Complaints and Grievances policy.